Privacy Policy
Last updated: September 24, 2026
Centennial Wellness Collective ("CWC", "we", "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how personal information is collected, used, disclosed and protected when you visit centennialwellnesscollective.ca, contact Centennial Wellness Collective, or otherwise interact with us.
Centennial Wellness Collective is located in Sparwood, British Columbia, Canada, and handles personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and other applicable privacy laws.
1. Centennial Wellness Collective and Our Independent Providers
Centennial Wellness Collective is a shared wellness space that brings together a number of independent health, wellness and beauty providers.
Each provider operating within Centennial Wellness Collective is an independent business and is responsible for its own client relationships, appointments, treatment records, health information, payment information and privacy practices.
This Privacy Policy applies specifically to personal information collected and controlled by Centennial Wellness Collective, including information collected through this website.
When you book an appointment or communicate directly with one of our independent providers, that provider's privacy policies and practices may govern the collection, use, and storage of your personal information.
2. Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:
your name;
email address;
telephone number;
information you voluntarily provide through our website contact form;
correspondence or enquiries you send to us;
technical information about your use of our website, such as browser, device and IP address information; and
website usage information collected through cookies and analytics tools.
We only collect personal information that is reasonably necessary for the purposes identified in this policy.
Please do not submit personal health, medical or treatment information through the general contact form on this website. Health-related information should be provided directly to the appropriate practitioner through their approved booking, intake or communication system.
3. How We Use Personal Information
We may use personal information to:
respond to questions or enquiries;
connect you with an appropriate provider or service when requested;
communicate with you about Centennial Wellness Collective;
operate, maintain and improve our website;
understand how visitors use our website;
maintain the security and functionality of our website;
comply with legal or regulatory requirements; and
fulfil other purposes that are identified when the information is collected or that you otherwise consent to.
We will not use personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
4. Contact Forms
When you submit a contact form through this website, we collect the information you provide so that we can review and respond to your enquiry.
Contact form submissions are sent directly to Centennial Wellness Collective at centennialwellnessev@gmail.com. Our website is hosted by Squarespace, which may process form submission information as part of providing its website services.
Information submitted through the contact form is used for the purpose of responding to your enquiry and, where appropriate and requested, connecting you with one of our independent providers.
Please use our contact form for general enquiries only and do not include confidential medical, health or treatment information.
5. Practitioner Bookings and Third-Party Services
Our website may provide links to booking systems, websites, social media accounts or other services operated by our independent providers or third parties.
When you follow one of these links or book directly with a provider, you may be leaving the Centennial Wellness Collective website. Any information you provide through an external booking system or directly to a practitioner is subject to the privacy practices of that provider and/or third-party service.
Centennial Wellness Collective does not control the privacy practices of independent providers or external websites and services.
We encourage you to review their applicable privacy policies if you have questions about how your information will be handled.
6. Cookies and Website Analytics
Our website is hosted by Squarespace. Squarespace may use cookies and similar technologies that are necessary for the website to operate securely and effectively.
The website may also use analytics and performance technologies to help us understand how visitors interact with the site. Information collected for analytics purposes may include:
browser, network and device information;
IP address;
pages visited;
referring websites;
interactions with pages and links; and
dates and times of visits.
We use this information to understand website traffic and improve the website and user experience. It is not used by CWC to identify you personally unless otherwise disclosed.
You can manage cookies through your browser settings and, where available, through the cookie preferences provided on this website.
7. How We Share Personal Information
Centennial Wellness Collective does not sell or rent your personal information.
We may share information where reasonably necessary with service providers that help us operate our website and business, such as our website hosting provider, email provider or other technology providers.
If you contact us specifically seeking information about or requesting contact with one of our independent providers, we may share your enquiry with that provider where appropriate to respond to your request.
We may also disclose personal information where required or permitted by law.
Service providers may process or store information outside British Columbia or Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.
8. Protecting Your Information
We take reasonable administrative, technical and physical measures to protect personal information under our control against unauthorized access, collection, use, disclosure, copying, modification or disposal.
However, no website, email system or internet transmission can be guaranteed to be completely secure. For this reason, do not submit sensitive health or medical information through our general website contact form.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet our legal and business obligations, or as otherwise permitted or required by law.
When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it.
Records maintained by an independent practitioner are subject to that practitioner's own retention requirements and are not governed by this Privacy Policy unless those records are under the control of Centennial Wellness Collective.
10. Accessing or Correcting Your Information
You may request access to personal information about you that is under Centennial Wellness Collective's control. You may also request that we correct personal information that you believe is inaccurate or incomplete.
We may need to verify your identity before responding to an access or correction request.
If your request relates to information held by one of our independent providers, including appointment, intake, treatment or health records, you should contact that provider directly.
11. Consent
By providing personal information to Centennial Wellness Collective, you consent to its collection, use and disclosure for the purposes described at the time of collection and in this Privacy Policy, except where otherwise permitted or required by law.
You may withdraw your consent to certain uses of your personal information, subject to legal, contractual or other reasonable restrictions. Withdrawing consent may affect our ability to provide certain services or respond to certain requests.
12. Children's Privacy
Our website provides general information about Centennial Wellness Collective and its providers and is not designed to knowingly collect personal information from children through the website without appropriate consent.
If you believe personal information relating to a child has been submitted to us inappropriately, please contact our Privacy Officer.
13. Links to Other Websites
Our website may contain links to websites or services that are not operated by Centennial Wellness Collective.
We are not responsible for the content, security or privacy practices of external websites. We encourage you to review the privacy policy of any external website or service before providing personal information.
14. Privacy Questions or Complaints
Centennial Wellness Collective has designated a Privacy Officer who is responsible for overseeing our compliance with applicable privacy requirements.
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact:
Privacy Officer
Centennial Wellness Collective
Sparwood, British Columbia, Canada
Email: centennialwellnessev@gmail.com
We will review and respond to privacy enquiries and complaints in accordance with applicable privacy law.
If you are not satisfied with our response, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal obligations.
We will post the most current version on this page, with the date of the latest update shown above.